Automotive aftersales software to run your workshop end to end
Carform brings body repair, servicing, used vehicle reconditioning and fleets together on one automotive aftersales platform: online booking, repair tracking, automated SMS updates, parts and stock management, and real-time reporting.
Dedicated onboarding & support
Digitalising automotive aftersales, made simple
What changes in your workshop with Carform.
Without Carform
- Paper job cards, spreadsheets and know-how stuck in people’s heads
- Constant back-and-forth between the shop floor and the front office
- Phones ringing all day with “is my car ready yet?” calls
- The same data re-keyed into several systems
- No visibility on workshop loading or technician productivity
With Carform
- Every repair job is digital and tracked in real time
- Shop floor and front office work from the same information
- Customers receive automatic SMS status updates
- Carform integrates with your DMS, estimating and accounting tools
- Clear KPIs to steer your aftersales performance
Workshop management software for every aftersales trade
Body shop, service workshop, reconditioning centre or work provider: Carform is configured around the way you work.
Body shop & collision repair
Run your body shop with total control
Manage every repair with precise job tracking and simpler customer communication, from vehicle check-in to handover.
- Boost technician productivity
- A customer experience people talk about
- Protect your margins
Service & maintenance
Handle every service job with confidence
Simplify mechanical repair and servicing with easy online booking, real-time job tracking and automated technician scheduling.
- A smoother customer journey
- Simple, digital job tracking
- Every feature your service centre needs
Used vehicle reconditioning centres
Faster reconditioning, fewer bottlenecks
Manage used car reconditioning end to end: track every key stage, optimise your workflow and keep partners and subcontractors in the loop.
- Run operations efficiently
- Better internal communication
- Higher customer satisfaction
Work providers & fleets
Full visibility over your fleet repairs
Centralise your approved repairer network, manage repairs efficiently and oversee the reconditioning of your fleet.
- Track and manage every repair
- Detailed damage management
- Consolidated real-time KPIs
From booking to handover, one single platform
A vehicle’s journey through a body shop, stage by stage, and what Carform does at each step.
-
Incoming requests
- New job intake
- Online booking via SMS link
-
Pre-repair
- Digital check-in, vehicle inspection and courtesy car
- Insurance assessment file
- Estimate and signed repair order
- Parts ordering (Parts module)
-
Repair
- Workshop scheduling and job tracking
- Quality control checklist
-
Post-repair
- Customer notification and courtesy car return
- Invoicing synced with accounting
- Job archiving
Everything your workshop needs
Save valuable time and streamline your daily workflow with features that are powerful yet easy to use.
Automated customer communication
Automate every customer update with a dedicated repair-tracking page and smart SMS alerts.
Online booking & estimates
Make appointments and quotes easy with a personalised online space for every customer.
Centralise your operations
Manage every customer booking and workshop task in real time, with views tailored to each role.
Digitalise your shop floor
Give your technicians customisable screens for every workstation, with real-time job status.
Discover our kiosk & tablet hardware >Real-time parts & stock management
Order parts straight from repair orders, keep schedules in sync and track your suppliers.
Smart fleet management
Manage and optimise your vehicle fleet, digitise condition reports and share them in a few clicks.
32″ touchscreen kiosk
11″ touchscreen tabletTouchscreen kiosk and tablets for your technicians
Technicians see their assigned jobs and update repair status right from the shop floor, without walking back to the office.
32″ touchscreen kiosk
A fixed shop-floor display showing every technician’s jobs in real time.
11″ touchscreen tablet
Technicians follow their jobs on the move, with role-based access and a protective case built for the workshop.
Every device is delivered on site and configured for your teams.
Discover the hardware >Carform integrates with your existing tools
Estimating, DMS, insurance claims, accounting, paint: Carform connects with the software you already use.
From independent shops to dealer groups, they choose Carform
250+ sites across Europe share what changed in their workshop (videos in French).
See all customer stories >
A plan for every workshop
Choose the level of automation that fits your business.
Starter
To get started
Streamline job management and customer relations for sites with little or no workshop activity.
- Calendar and online booking
- Customer portal and repair tracking
- Courtesy car fleet management
Premium
To perform
Drive efficiency across your workshops, from customer relations to technicians.
- Automated customer relations
- Estimates, repair orders and e-signature
- Third-party software integrations
Genius
To excel
Take workshop planning and automation as far as they can go.
- Performance KPIs (productivity, profitability…)
- Genius AI insights (scheduling, workshop loading…)
- Carform automation
NewwiZard, Carform’s AI agent, available as an add-on with Premium and Genius. Discover wiZard >
Simple, effortless onboarding
Interested but not sure where to start? We’re here to help.
- 1
Book your software demo
Explore every feature, ask your questions and see the platform in action.
- 2
A dedicated onboarding manager guides your rollout
We train your whole team, with a setup tailored to your workflows.
- 3
Ongoing support
We stay available and responsive for as long as you use Carform, with a dedicated, easy-to-reach support team.
Nothing to install: 100% cloud-based
Fully configurable to fit your processes
Your data backed up and protected
A dedicated contact at every step
An idea born in a body shop
Carform was conceived in 2020 inside Carrosserie CDA, a body shop run by Marc and Franck Giordanengo. Facing the realities of automotive aftersales every day, they saw that existing tools no longer met the needs of modern workshops. The company was founded in 2021 in Sophia-Antipolis.
Read our story >To build the best management tool for automotive aftersales professionals.
Our shared goal, Marc and Franck Giordanengo, Carform founders
Frequently asked questions
Answers to the questions workshops ask before choosing Carform.
What is automotive aftersales software?
Who uses Carform?
Does Carform replace my DMS?
Do I need to install software or hardware?
How long does it take to implement Carform?
Which Carform plan should I choose?
Real workshops, real reviews
What our users write on our Google Business Profile.
Read all Google reviews >“We’ve been using the software for 2 years. It performs really well, lets us respond to customers quickly, and we get far fewer phone calls thanks to the SMS messages for booking, vehicle handover or simply repair updates. It saves me time in my everyday work.”
“As a body shop service advisor using Carform for a year, I find this software essential to my daily work. It combines all the other applications I used before (Carbase, Mecaplanning, EBP…). Calendar management, SMS booking, fast customer and insurer communication, courtesy car management, task allocation across workshop departments: you’ll find a complete tool that fits your needs.”
“We had been looking for a while for a tool to make our daily work easier. When it was presented to us, it was made for us. Actually no, it’s made for everyone, since it’s easy to adapt to each company’s needs. How easy it is to get started with is remarkable.”
“We’ve been using Carform for over 6 months across our body shop sites. It has given us clear visibility on site loading, and makes it easier to collect information from our customers and communicate with them. Carform also evolves regularly based on our needs.”
“I use Carform at the company where I work and it’s very popular. Customer calls have dropped, and I find the software very easy to use and practical every day, a real time-saver.”
“Great team, support whenever it’s needed, very responsive. Super intuitive and quite fun software, I highly recommend it!”
“We work with this program every day and we’re very happy with it.”
Ready to transform your aftersales?
Organise your workshop, track your KPIs and deliver a modern customer experience, without the complexity.
Book a demoNews and insights for automotive aftersales
Practical advice, industry news and Carform product updates.
