Start with these 5 concrete levers for more productivity

Boost your aftersales efficiency: 5 practical levers that work

Today’s customers expect speed, transparency, and simplicity. Meeting these expectations means delivering a great experience while saving valuable time for your team.
Here are 5 concrete reasons to go digital and modernize your customer management with real-life examples inspired by workshops using Carform.

1. Fewer Calls, Greater Efficiency

With Carform, every interaction between your workshop and the customer is automatically recorded and processed within the software.
At each stage of the repair journey, the customer receives an SMS or email update appointment confirmation, repair status, vehicle ready notification, quote reminder, and more.

✅ On average, workshops using Carform reduce up to 40% of outgoing calls, freeing up time for in-person customer service and actual repair work.

2. A Smoother Customer Experience

A secure link sent to the customer allows them to follow the progress of their vehicle in real time:

Common updates include:

• Quotes pending or approved
• Repair in progress or completed
• Invoice available
• Notes or comments from the workshop

This mini tracking site is accessible without any account creation, from any device.
The result: customers are more autonomous, better informed, and overall satisfaction increases significantly.

3. Quotes Approved Faster

With Carform, quotes are sent via a clickable link. Customers can:

• View it instantly or share it with someone else,
• Sign it electronically right from their phone.

No more lost or forgotten quotes workshops using Carform have seen up to 20% more quotes approved and faster turnaround times, with fewer follow-ups.

4. More Loyalty and Positive Reviews

Carform also automates maintenance reminders, post-visit follow-ups, and Google review requests based on each customer’s service history.

All automations are tailored to the vehicle’s type and customer profile, keeping communication proactive even after the visit without adding extra work for the team.

The result: proactive relationships, more positive reviews, better local visibility, and customers who feel supported long after their visit.

5. A Modern and Professional Image

A workshop that communicates quickly and clearly builds trust.
Digitalizing each step of the customer journey helps you provide a smoother, stress-free experience from appointment booking to feedback collection.

At a glance, digital communication means:

• Appointment scheduling
• Quote sending
• Automatic notifications
• Mini tracking site
• Review collection

👉 The key takeaway: smoother communication, less stress, and a more professional image in the eyes of both private and business customers.

In summary

Digitizing your customer relationship means:

• Fewer forgotten tasks
• Fewer unnecessary calls
• More reactivity and professionalism

It’s also a more productive workshop, with a calmer and more efficient team.

👉 Try Carform and transform your customer management today.