Start with these 5 concrete levers for more productivity

Boost your aftersales efficiency: 5 practical levers that work

In an automotive workshop, productivity isn’t just about technical skills — it also relies on smooth operations, effective tool management, and a well-synchronised team.
Here are 5 simple yet powerful levers to improve your day-to-day workflow and boost overall performance.

1. Digitalise your operations and communication

Digitalisation is now a key performance driver. By streamlining both internal and external communication, it helps structure daily activity, save time, and reduce errors.

With Carform, you can:

– Centralise all your data: vehicles, repair orders, history, parts, and documents
– Automate notifications and reminders: appointments, follow-ups, approvals, deliveries
– Assign and track tasks in real time — every team member knows exactly what to do, and in which order
– Improve customer experience: information is always accessible, and updates are clear and transparent

2. Optimise your workspace layout

A well-organised workshop reduces unnecessary movements, limits errors, and improves safety.

Key actions to implement:

– Group high-interaction areas together (reception, diagnostics, repair)
– Keep tools within easy reach
– Apply the 5S method to maintain a clean, efficient environment

Focus on the 5S method:
Originating from Japanese lean management, 5S offers a structured and sustainable approach to organising the workspace:

– Sort Remove unnecessary items
– Set in order: Organise what’s left so it’s easy to access
– Shine: Clean regularly to make problems visible
– Standardise: Define clear visual rules
– Sustain: Involve the whole team in maintaining best practices

3. Clarify and standardise your procedures

Clear processes help reduce errors and encourage better teamwork.

– Document the critical steps (customer reception, estimates, repair, delivery)
– Use checklists for sensitive tasks
– Train your teams regularly and keep procedures up to date

👉 Carform makes it easy to integrate your procedures into the platform, ensuring consistent application across your team.

4. Track the right performance indicators (KPIs)

A company’s ability to improve depends on how well it tracks performance. That’s exactly what Carform does — giving you instant visibility into your key metrics.

Among the KPIs tracked automatically, you’ll find:

– Average time per job
– Rework or complaint rate
– Workstation usage
– Average vehicle downtime
– On-time delivery rate
– Estimate-to-job conversion rate
– Average repair order value
– Number of files handled per team member
– Workshop occupancy rate
– Resource usage rate (people, workstations, tools)
– Customer satisfaction score
– Time between vehicle drop-off and pick-up

👉 These data points are available in real time and can be filtered by day, workstation, provider, or technician.
This allows you to build a simplified dashboard to monitor both performance and team activity.

5. Simplify everything with Carform

All the best practices listed above become easy to implement with a tool like Carform — designed specifically for aftersales workshops.

Carform offers you:
– Appointment booking, quotes, invoicing and e-signatures
– Intuitive dashboards
– Automated follow-ups via SMS and email
– Real-time file tracking
– Fast onboarding for your team

In summary

Productivity, clarity, and profitability are within reach thanks to better organisation and smart digital tools like Carform.

👉 Discover Carform and transform the way you manage your workshop.